Teller Customer Service Rep Jobs at Sterling Federal Bank

Sample Teller Customer Service Rep Job Description

Essential Functions:

Report zero balancing errors daily
Record and report monthly referrals to all areas of business
Transaction tickets are filled out completely and accurately
Minimal to no error corrections
Maintain an accurate rate of work
Complete ABA courses monthly as needed
Complete and pass 2 TGIMU courses weekly
Actively participate in and take turns leading daily huddles
Create a "WOW" experience to make every customer say "I love my bank!"
Answer phones following MOT standards
Perform the 7 step sales process with customers to make recommendations and cross sales
Be knowledgeable of bank products and services in order to make excellent recommendations
Provide timely resolution to any issues that arise exceeding the customer's needs
Role play the 7 step sales process and MOTs weekly
Other duties as assigned.

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