Customer Service Representative

Do you like assisting customers and finding a solution to fit customers' needs? We are looking for talented people who will put our customers first. We are seeking candidates who embrace a positive culture, celebrate coworkers wins and an environment where everyone feels valued and inspired.

It all starts with outstanding talent and hiring awesome people like you!

Come see why we are ranked as one of the best places to work in Illinois.

Don't just work anywhere, work where you are appreciated and celebrated!

Company Highlights:

We have been in business since 1885. Our employees stay with us. The average tenure is 8 years.

Family. We treat our customers and employees like family.

Customer Satisfaction. 91% of our customers tell us they would feel comfortable recommending us to their family and friends

Time Off. We offer a generous time off plan with paid vacations, personal time, Holiday pay, and sick pay.

Environment. We offer a safe, friendly, and professional work environment.

Benefits. We offer excellent benefits including profit sharing and 401k with match

Opportunity. The majority of our managers started out at entry level positions and have grown their career on multiple levels.

Teamwork. We encourage working together to make our employees thrive.

Stability. Our business continues to grow. We have not had any layoffs so you can be assured that our doors remain open.

Community Involvement. Our communities are very important to us. Our employees volunteer over 600 hours per year to the communities we serve.

Fun. We like to have fun while celebrating our employees at quarterly celebrations.

A competitive benefit package and a pleasant working environment are waiting for you at Sterling Federal Bank.

Benefits include the following:

• medical and dental coverage
• profit sharing
• 401K with company match
• Life Insurance, and LTD
• paid time off including, vacation, sick time, personal time
• 12 paid Holidays

Sterling Federal Bank is seeking a Customer Service Representative.

Precise Roles, Tasks & Responsibilities

• Opening new accounts
• Cross-selling products and services
• Assisting customers with answers or solutions to problems
• Bond and redemptions
• IRA account opening and processing
• Maintaining an adequate understanding of insurance of accounts, rules of accounts and related products and services
• Attend weekly cross sales meeting
• Additional responsibilities as required
• Maintaining an adequate understanding of SFB's policies and procedures

Requirements

• Good organizational skills
• Prompt and accurate service
• Responsible and reliable behavior
• Ability to make rational decisions
• Ability to relate with customers calmly and effectively
• Must be "team-oriented"
• Minimum two years' teller experience preferred
• Excellent written and verbal communication skills
• Proficient in Microsoft Word and Excel preferred
• Attendance and reliability are crucial

Hours

• 8:30 - 4:30 Monday through Thursday
• 8:30 - 5:30 Friday
• 8:00 - 12:30 Saturday
• Average hours worked will be 37-40 hours per week
• Every 3rd Saturday off with a half day off the week that you also work on Saturday

Sterling Federal Bank is an Equal Opportunity/Affirmative Action employer

Here is what some of our long time employees have to share about working at Sterling Federal Bank:

I started my career with Sterling Federal Bank in 2006 as a Part Time Teller. I was fresh out of high school with only a semester of college under my belt. At the time, I wasn't sure what I wanted to focus on for a career and working at a bank seemed like a good start. Sterling Federal saw my potential and lead me through every step in my career from Part Time Teller to Vice President, Chief Retail Officer. I went from not knowing what I wanted, to being mentored by some of the best managers Sterling Federal Bank has to offer and becoming a leader and mentor for those who walk through our doors today. -Laura Oquendo, VP of Retail Services

I have worked at Sterling Federal Bank as a Teller since 1996. I enjoy working with our customers and after 25 years, I have built long lasting relationships with them. I get so much satisfaction knowing that I was able to help them with whatever they need and make a difference in their day. I have been blessed to work for a company that gives back to our community and to the employees. Sterling Federal Bank is a company that will be very hard to walk away from once retirement day comes. - Dawn Avila, Teller

Sterling Federal Bank is an Equal Opportunity/Affirmative Action Employer

Current Openings for Customer Service Representative Jobs at Sterling Federal Bank