Customer Service Representative-Banking

At Sterling Federal Bank, we are looking for talented people who will put our customers first. We are seeking candidates who embrace a positive culture, celebrate coworkers wins and an environment where accomplishments are celebrated and employees are valued and inspired. Here are some great reasons to work for Sterling Federal Bank:

Community. We support our community through volunteerism.

Sterling Federal Bank is a locally owned community bank. Our communities are very important to us. Our employees volunteer over 600 hours per year to the communities we serve.

Opportunity We develop employees from within the bank. The majority of our managers started out at entry level positions and have grown their career.

Benefits. We offer an excellent benefit package including paid health and dental coverage for the employee, profit sharing, 401K match and paid time off.

Fun. We have fun each quarter celebrating our employees' accomplishments.

We are seeking talented and awesome employees like you.

Come see why we are ranked as one of the best places to work in Illinois.

Don't just work anywhere, work where you are appreciated and celebrated!

We are seeking a Customer Service Representative for our Sterling main location to open new accounts, refer bank services and products as well as working as a team to meet goals and standards set for the Customer Service Department and Sterling Federal Bank.

Precise Roles, Tasks & Responsibilities

• Opening new accounts
• Cross-selling products and services
• Assisting customers with answers or solutions to problems
• Bond and redemptions
• IRA account opening and processing
• Maintaining an adequate understanding of insurance of accounts, rules of accounts and related products and services
• Attend weekly cross sales meeting
• Additional responsibilities as required
• Maintaining an adequate understanding of SFB's policies and procedures

Requirements

• Good organizational skills
• Prompt and accurate service
• Responsible and reliable behavior
• Ability to make rational decisions
• Ability to relate with customers calmly and effectively
• Must be "team-oriented"
• Minimum two years' teller experience preferred
• Excellent written and verbal communication skills
• Proficient in Microsoft Word and Excel preferred

Hours

• 8:30 – 4:30 Monday through Thursday
• 8:30 – 5:30 Friday
• 8:00 – 12:30 Saturday
• Average hours worked will be 37-40 hours per week
• Every 3rd Saturday off with a half day off the week that you also work on Saturday

Background check and credit check are required.

Sterling Federal Bank is an Equal Opportunity/Affirmative Action Employer

Current Openings for Customer Service Representative Banking Jobs at Sterling Federal Bank