Customer Service Rep/Teller

At Sterling Federal Bank, we are looking for talented people who will put our customers first. We are seeking candidates who embrace a positive culture, celebrate coworkers wins and an environment where everyone feels valued and inspired.

It all starts with outstanding talent and hiring awesome people like you!

Come see why we are ranked as one of the best places to work in Illinois.

Don't just work anywhere, work where you are appreciated and celebrated!

Company Highlights:

We have been in business since 1885. Our employees stay with us. The average tenure is 8 years.

Family. We treat our customers and employees like family.

Customer Satisfaction. 91% of our customers tell us they would feel comfortable recommending us to their family and friends

Time Off. We offer a generous time off plan with paid vacations, personal time, Holiday pay, and sick pay.

Environment. We offer a safe, friendly, and professional work environment.

Benefits. We offer excellent benefits including a profit sharing plan that outweigh most employers.

Opportunity. The majority of our managers started out at entry level positions and have grown their career on multiple levels.

Teamwork. We encourage working together to make our employees thrive.

Stability. Our business continues to grow. We have not had any layoffs so you can be assured that our doors remain open.

Community Involvement. Our communities are very important to us. Our employees volunteer over 600 hours per year to the communities we serve.

Fun. We like to have fun while celebrating our employees at quarterly celebrations.

A competitive benefit package and a pleasant working environment are waiting for you at Sterling Federal Bank. Benefits include paid time off, paid Holidays, paid birthday off as well as 401K match and profit sharing.

Sterling Federal Bank is seeking a Customer Service Rep-Teller

Essential Functions:

• Report zero balancing errors daily
• Record and report monthly referrals to all areas of business
• Transaction tickets are filled out completely and accurately
• Minimal to no error corrections
• Maintain an accurate rate of work
• Complete ABA courses monthly as needed
• Complete and pass 2 TGIMU courses weekly
• Actively participate in and take turns leading daily huddles
• Create a "WOW" experience to make every customer say "I love my bank!"
• Answer phones following MOT standards
• Perform the 7 step sales process with customers to make recommendations and cross sales
• Be knowledgeable of bank products and services in order to make excellent recommendations
• Provide timely resolution to any issues that arise exceeding the customer's needs
• Role play the 7 step sales process and MOTs weekly
• Other duties as assigned.

Requirements

• Good organizational skills
• Prompt and accurate service
• Responsible and reliable behavior
• Ability to make rational decisions
• Ability to relate with customers calmly and effectively
• Must be "team-oriented"
• Minimum two years' teller experience preferred
• Excellent written and verbal communication skills
• Proficient in Microsoft Word and Excel preferred

Sterling Federal Bank is an Equal Opportunity/Affirmative Action Employer

Current Openings for Customer Service Rep/Teller Jobs at Sterling Federal Bank