Contact Center Representative

Are you skilled in speaking with customers on the phone and resolving issues successfully?

At Sterling Federal Bank, we are looking for you!

Due to an employee retiring, we are seeking your exceptional customer service and banking experience to work as a Customer Service Representative-Call Center.

In return we offer excellent benefit package as follows:

• health and dental coverage
• profit sharing
• 401K with match
• vacation, personal time, sick time
• 12 paid Holidays

Sterling Federal Bank puts our customers first. We seek candidates who embrace a positive culture, celebrate coworkers wins and an environment where everyone feels valued and inspired.

It all starts with outstanding talent and hiring awesome people like you! Come see why we are ranked as one of the best places to work in Illinois. Don't just work anywhere, work where you are appreciated and celebrated!

The Customer Service Representative - Call Center assists new and existing customers providing a "WOW" experience that helps Sterling Federal achieve its goals. Providing solutions to customer questions and problems that includes the delivery of exemplary customer service, cross selling of products, identification of qualified referrals and deepening relationships that leave every customer saying "I love my bank!"

Company Highlights:

We are locally owned and have been in business since 1885. Our employees stay with us. The average tenure is 8 years.

Family. We treat our customers and employees like family.

Customer Satisfaction. 91% of our customers tell us they would feel comfortable recommending us to their family and friends

Time Off. We offer a generous time off plan with paid vacations, personal time, Holiday pay, and sick pay.

Environment. We offer a safe, friendly, and professional work environment.

Benefits. We offer excellent benefits including a profit sharing plan and 401K with match

Opportunity. The majority of our managers started out at entry level positions and have grown their career on multiple levels.

Teamwork. We encourage working together to make our employees thrive.

Stability. Our business continues to grow. We have not had any layoffs so you can be assured that our doors remain open.

Community Involvement. Our communities are very important to us. Our employees volunteer over 600 hours per year to the communities we serve.

Fun. We like to have fun while celebrating our employees at quarterly celebrations.

Customer Service Representative- Call Center Duties:

• Be knowledgeable of bank products and services including resolution of loan questions and ATM card inquires in a timely manner
• Recognize and refer a customer to a partner which leads to a kept appointment or call weekly
• Perform the 7-step sales process with customers to make recommendations and cross sales
• Role play the 7-step sales process and MOTs weekly
• Maintain an accurate rate of work
• Complete and mail out any customer notifications as needed
• Data entry through Phoenix database of detailed notes of customer interactions
• Maintain a thorough knowledge of SFB's policies and procedures
• Perform all other duties as assigned

Requirements

• Good organizational skills
• Exceptional interpersonal and rapport building skills
• Prompt and accurate service
• Responsible and reliable behavior
• Ability to make rational decisions
• A patient and empathetic attitude
• Must be "team-oriented"
• Minimum two years' banking experience preferred
• Excellent written and verbal communication skills
• Proficient in Microsoft Word and Excel preferred
• Attendance and reliability are crucial

Hours

• 8:00 - 5:00 Monday through Thursday
• 8:00 - 5:30 Friday
• 8:00 - 12:30 Saturday
• Every other Saturday off with a half day off the week that you also work on Saturday

Sterling Federal Bank is an Equal Opportunity/Affirmative Action employer

Current Openings for Contact Center Representative Jobs at Sterling Federal Bank